Related services
A proven solution for product protection
Explore additional Securitas services that integrate smoothly into your daily operations and can be tailored to fit your business needs and design.
Maintenance & Installations
Comprehensive service and maintenance network that is supported by our team of highly trained professionals. Their expertise ensures that every aspect of your security system operates at peak performance, providing you with reliable support and peace of mind whenever you need it.
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Problem statement
Security products maintenance requirement
Electronic products, systems and devices can only perform successfully if their parts and components remain in good working order.
Whether it’s your television at home or a set of traffic lights on a busy road, without regular maintenance, technical faults can occur over time which can prevent them from doing their job.
Security systems are no different, and should they fail to operate as expected, you could be left exposed to risks that could compromise the safety of your people and property.
Solution
Trusted partner in security
Securitas is more than just a service provider; we are your dedicated partner in achieving business success. We take pride in ensuring that your security solutions operate flawlessly, precisely when and where you need them.
Our commitment to excellence is supported by a range of key service enablers, each meticulously designed to facilitate seamless communication, efficient call management, and expert deployment.
Our commitment to excellence is supported by a range of key service enablers, each meticulously designed to facilitate seamless communication, efficient call management, and expert deployment.
Key service enablers
Proactive On-Site System Assessments
Frequent visits from a security technician to carry out a full assessment of your system. Our technician will thoroughly test the components and operation of your system, to make sure it will continue to provide you with effective protection for the year ahead.
24/7 Reactive Maintenance Call-Out
24/7 reactive maintenance call-out facility (call-outs, parts and labour charged separately at current rates)
Timing
Fast, pre-agreed response times
Health Checks
Remote maintenance capability and continual system health checks
Variety of guaring services for your specific needs
Stay informed, stay confident
Stay connected with what matters most. MySecuritas sends you notifications as soon as alarm events occur, so you’re always kept informed about important situations. You can access reports straight away once they’re ready, meaning you won’t be left waiting for updates. All your security information is in one place, easy to find and available whenever you need it.
Get the details you need
Access comprehensive incident reports for every security event affecting your operations in Hong Kong region. MySecuritas keeps you informed and in control — whether you are managing a minor incident or a complex regional crisis.
Use insights to make better decisions
MySecuritas surfaces key trends, patterns, and performance data from your security operations — helping your team identify vulnerabilities, benchmark performance, and present findings to senior leadership. Export data directly for internal reporting and board-level communication.
Stay in control with self-service tools
Manage your organisation's access permissions, notification preferences, and reporting settings independently without waiting for external support. MySecuritas is designed for busy security and risk professionals who need to act quickly and keep operations running smoothly.
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Frequently asked questions about Maintenance and Installation
Do you have questions? We have the answers! Explore our frequently asked questions (FAQ) and find clear and concise answers to the things we get asked the most about.
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Without needing to visit your site, remote maintenance makes it possible to: Identify potential issues before they happen Reset alarms following activations Programme and re-programme devices to your system Monitor the performance of individual components Remote maintenance is especially convenient when support is needed out-of-hours, or where there are health and safety concerns to consider.
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Regular maintenance is crucial to ensure your intruder alarm system continues to provide optimal protection for your Hong Kong business. Securitas HK recommends scheduled preventative maintenance visits, typically annually or bi-annually depending on your system's complexity and operational environment.
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Yes, Securitas offers customized security solutions for everyone from small retailers to large warehouses. We customize the solution according to your specific needs and challenges to optimise your products' protection against thieves.
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Start securing your business today
Call us today to discuss your needs and options, or request a personalised proposal and quote designed specifically to your business.
Talk to an expert
1300 520 124
Let’s Discuss Your Security Needs
Get a Free Security Consultation
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